FAQ

Frequently Asked Questions

Because canvas prints are personalized products, we know there are a lot of expectations that our customers have and we have an excellent customer service team that is available around the clock just to help you get the exact product that you have in mind.



All canvas orders are custom made to order and will require 4-10 business days to in production before shipping. Delivery times are 3-5 business days depending on the shipment location.

Economy Ship- 4-10 Business Days Processing before shipping. Starting at $7.95
** Note "Business Days Processing" are days used to process your canvas in our photo lab. Does Not include shipping/transit time.

Rush Service - 1-3 Business Days Processing before shipping. Starting at $15.95
Rush Service option expedites the production to 1-3 business days and will deliver in 3-5 business days after the time it takes to process your order.
** Note "Business Days Processing" are days used to process your canvas in our photo lab. Does Not include shipping/transit time.

Free Shipping (orders $100 or more) - 4-10 Business Days Processing before shipping. $0.00
** Note "Business Days Processing" are days used to process your canvas in our photo lab. Does Not include shipping/transit time.

Expedite Service - All canvas orders will be shipped by Fedex Ground and will require 3-5 days delivery time. If you need your canvases sooner, expedited shipping is available. Please contact Customer Care for details.

Business days include Monday - Friday. Any orders received will begin processing the next business day. Orders Business Days Processing does NOT include shipment/transit time. Processing and shipping times may increase during peak times such as special promotional periods and holiday and/or seasonal times. Additional processing days may require if customer needs to be contacted due to image quality issues.

Normal shipping and production days are Monday through Friday. Expedited shipping may not be available in all locations and shipment addresses. We cannot be responsible for carrier delays, misdirected shipments by the carrier or shipments that have been lost or stolen.

Just click the “Order Canvas” link to begin building your custom canvas creation. Follow the simple step-by-step instructions to guide you through you order. It’s just that easy!

Once you have submitted your order, a confirmation will be delivered with your order number and complete order details to the email address you provided during checkout. If you do not receive it, please check your SPAM folder in your email. If you do not receive this confirmation please contact us at (469) 305-3374 or email us at info@canvascreationsusa.com

If you need your canvas delivered by a specific time, please indicate the date with any additional details on the order notes section during checkout. You can also contact us at (469) 305-3374 to speak with a Customer Care Member to expedite ship your canvas. We will do our very best to accommodate your request.

Our canvases are carefully wrapped in protective foam and/or bubble wrap and packed securely to arrive to you in perfect condition.

Once you have submitted your order, a confirmation will be delivered with your order number and complete order details to the email address you provided during checkout. If you do not receive it, please check your SPAM folder in your email. If you do not receive this confirmation please contact us at (469) 305-3374 or email us at info@canvascreationsusa.com

Absolutely, just email us or give us a call at our toll free number and we can customize your size.

Yes. Please call our toll free number and place your order with our customer service rep.

The payment on any order is due when the order is placed. All canvas orders are custom made and will be charged once the order has been confirmed and is in production.

We do not currently offer shipping outside of the Continental US. Hawaii, Alaska, Puerto Rico and US Virgin Islands : $39.99 Flat Rate

Depending on the size of your order, you shipping carrier will be either USPS, UPS Or FedEx.

On occasion, we offer free shipping promotions. This offer only valid on orders shipping to the contiguous US states only. Delivery to Hawaii, Alaska, Puerto Rico and US Virgin Islands : $39.99 Flat Rate

All orders are carefully packaged for delivery however if your canvas has been damaged in transit, we ask that you document the damage with a digital camera and contact us at info@canvascreationsusa.com within 24 hours. In doing so will allow us to resolve in a timely manner.

Yes. Please contact us immediately to change your shipping address. After a confirmation shipment email has been delivered, no changes to the shipping address can be made.

We process the most common image file types, which are JPG, JPEG, PNG, TIFF, and GIF formats. We can process files sizes up to 50MB.

No worries! If you are not sure about the quality of your file, just upload your photo and we will determine if your image and the canvas size you select will produce a quality print canvas. If you need more help, contact us at info@canvascreationsusa.com.

Yes. After you upload your image or picture, you will be able to custom frame your canvas print. You can select between several stained finished options for your frame.

You may enter your promo or voucher codes in your shopping cart before the checkout process. Look for “Use Coupon Code”. Enter your coupon and click “Apply Coupon”.

You may use one promo code or one voucher per purchase per transaction. We apologize but discount offers cannot be combined. Check our site often, we will continue to provide promotional offers periodically so don’t miss out on awesome deals!

Absolutely. You can be confidant and feel safe that your privacy is protected with us at all times. All transactions are processed over a secure server 128bit SSL to ensure your privacy is intact.

We accept VISA, MASTERCARD, DISCOVER. (PAYPAL COMING SOON...)